Frequently asked questions.

We start with a discovery call to understand your goals, constraints, and technical context. From there we agree on scope, timeline and approach before any development begins. We always align on a detailed project plan before we write the first line of code.

Project timelines vary by scope. A standard web or eCommerce project typically takes 6–16 weeks. Enterprise integrations or custom platform builds can take longer. We always agree on a realistic timeline before starting, and we stick to it.

Yes sure. The majority of our clients are based outside Serbia. We work with companies across Europe (particularly the DACH region) and communicate fluently in English, German, and Serbian. Time zone differences have never been a barrier to productive collaboration.

We follow agile principles — working in focused sprints with regular client touchpoints, transparent progress updates, and continuous delivery. We use tools like Jira, Git, and automated testing pipelines to keep quality and visibility high throughout the project.

We choose the best stack for each project. Our core expertise covers:

CMS: Sulu CMS, Sylius, WordPress, Drupal, Magento, Shopware
Backend: PHP, Symfony, Laravel, Node.js
Frontend: TypeScript, React, Vue.js, Angular, Next.js
Infrastructure: Docker, Kubernetes, AWS, Google Cloud, MySQL, MongoDB

Sulu CMS is built on Symfony — the same foundation as many enterprise systems — making it robust, maintainable, and easy to integrate. It has exceptional multilingual support, a developer-friendly architecture, and an intuitive editorial interface that lets non-technical teams manage content independently. As an official Sulu development partner, we have deep expertise in its entire ecosystem.

Sylius is a modern, API-first eCommerce framework built on Symfony. It's headless by design — meaning you can build any frontend experience on top of it. It scales from mid-market to enterprise, integrates cleanly with ERP and PIM systems, and gives developers full control without vendor lock-in. As an official Sylius partner, we've delivered multiple production stores on it.

Absolutely. We offer dedicated team models where our developers integrate seamlessly into your workflow, working on your schedule, in your tools, and as a natural extension of your existing team. This model works especially well for longer-term product development, scaling an existing engineering team, or covering specialist skill gaps.

For most engagements, we can have a team ready within 1–2 weeks. We discuss your technical requirements, introduce the team members for your approval, agree on the working model, and begin. There's no lengthy recruitment or onboarding overhead on your side.

From a single specialist to a full cross-functional team with a tech lead, backend engineers, frontend developers, a QA engineer, and a project manager. We scale the team to your project needs — up or down — as requirements evolve.

We offer ongoing maintenance and support packages to keep your software secure, up-to-date, and performing at its best long after launch. This includes security patches, platform updates, bug fixes, performance monitoring, and priority response for critical issues.

Yes. For clients on a support retainer, we offer priority response and rapid incident resolution. For new requests, we assess urgency and respond accordingly. If you have a critical issue on a platform we know, reach out directly — we'll do our best to help quickly.

Yes. We regularly take over maintenance of platforms built by other agencies or in-house teams. We start with a technical audit to understand the codebase, identify any risks, and establish a baseline. From there we take on ownership and provide ongoing support under a structured SLA.